Question 1

Is there a swimming pool?

Accepted Answer

Yes, we have a refreshing pool located just steps from the beach.

Question 2

Are children allowed to stay in dorm rooms ?

Accepted Answer

We are sorry that our dormitory category would not be suitable for children and we would like to keep a quiet zone for all sharing guests in the dormitory.

Question 3

What is the check in time ?

Accepted Answer

Our check in time is 14:00 hrs on wards. Early check-in is available, subject to availability, additional charges may apply However, our guests may store their luggage at the property and use the hotel’s facilities while waiting for the room.

Question 4

What is the check out time?

Accepted Answer

Our check out time is 11:00.  
Late check-out is subject to availability on the day of your departure date (with additional charges 50%). Also, after charges may apply. Kindly contact front desk directly before last day of your stay at the property.  
 
After checking out before noon, the guests may leave their luggage at the property and use the hotel’s facilities while waiting for departure time.

Question 5

My flight arrives late in the evening, is it possible to check in late?

Accepted Answer

Our reception service is available from 06:00 to 00:00. For late check-ins after service hours, we kindly ask that you request it in advance prior to your arrival. Alternatively, you can contact our team directly at 0833946661 for assistance.

Question 6

What are the benefits of booking directly with the hotel?

Accepted Answer

When you book directly with our hotel, you not only get the best available rates but also enjoy exclusive benefits. As a special perk, guests who book directly are eligible for exclusive discounts at our F&B partner establishments.

Question 7

Do you require a booking deposit?

Accepted Answer

Our hotel requires credit card guarantee for any promotions with normal cancellation policy and the full payment for any promotions with non-refundable.

Question 8

Can I make a reservation without credit card?

Accepted Answer

Yes. Our hotel can accept the booking without credit card detail, which you can use Ipay option/bank transfer or if you don’t have any of them, also don’t hesitate to contact our reservation team. We are pleased to help you.

Question 9

What currency/credit card do you accept for payment at the hotel?

Accepted Answer

We accept Visa, Master, Union pay, Alipay cards, and cash in local currency. (Amex not accepted)

Question 10

How can I amend or cancel a reservation?

Accepted Answer

You can click the link from our confirmation email to modify or cancel your reservation. Otherwise, please feel free to contact our reservation team directly at reservarion@clantahostel.com

Question 11

What is your amendment/cancellation policy?

Accepted Answer

To avoid any penalty charges, please arrange any amendments or cancellations:
Stay date from : 01 Oct  To : 31 May at least 14 days before arrival date.
Except for Stay date from : 20 Dec To : 10 Jan at least 30 days before arrival date.
If changes or cancellations are made after this time, the hotel will charge 100% of the booking amount. This policy may vary for non-refundable bookings, as specified in the terms and conditions at the time of reservation.

Question 12

Are we entitled to a refund if we cancel the reservation?

Accepted Answer

Refunds for canceled reservations are subject to our booking conditions. Under our standard cancellation policy, you must request the cancellation at least 14 day prior to your arrival date. Once the cancellation is processed, we will refund the full amount to your credit card. Please note that the refund process can take several weeks, and the timeline may vary depending on your bank’s procedures and policies.

Question 13

What are the basic amenities included in the room rate?

Accepted Answer

We provide a comfortable bed, clean sheet, blanket, towel, body wash, shampoo, free Wi-Fi, air conditioner, and a key room in all room types.

Question 14

What is the front desk hours?

Accepted Answer

Our front desk is 06.00 - 00.00 service.

Question 15

Do you provide an extra bed?

Accepted Answer

We do not offer extra beds.

Question 16

Do you have a luggage store and how much is for the service?

Accepted Answer

Guests can store their luggage free of charge with the maximum 1 week before check-in or after check-out.

Question 17

Can I bring a third party person to my room?

Accepted Answer

All guests must be registered at the front desk before going to the room.  
we allow 1 joiner to one bed only (Id is required and an extra charge may apply)  
Please also note that in case of any unexpected circumstance caused by the outsider, the guest must be responsible for the loss and damage at the property.

Question 18

What is the minimum check in age?

Accepted Answer

18 years old.

Question 19

Can we have a birthday surprise?

Accepted Answer

Please contact our properties direct additional expenses may occur : reservation@clantahostel.com

Question 20

How do we extend the stay?

Accepted Answer

Please contact reception during your stay for rates.

Question 21

How do we shorten the stay or cancel the booking?

Accepted Answer

If you have made the booking from an online travel agency website or a travel agency, please contact them first.  
 
If your booking was made via the hotel website or from direct booking with the hotel reservation or host team, please write an email to our reservation team directly: reservation@clantahostel.com

Question 22

Is it possible to have a specific arrangement (e.g. high floor bed, staying same room together etc.)?

Accepted Answer

Sure we will try our best to fulfill your requests, Let us know in advance and we can check the availability of the request.

Question 23

Can we have a breakfast?

Accepted Answer

Breakfast is not included in the room rate. If you would like to request breakfast, please inform our operations team directly at the hostel. Please note that additional charges apply.

Question 24

Can we request for a baby cot?

Accepted Answer

Please be informed we do not offer this service.

Question 25

Can we request for a smoking room?

Accepted Answer

As we are a non-smoking hostel, and our rooms are all non-smoking rooms accordingly. Smoking in the room is prohibited and will be subjected to the penalties.  
 
To ensure all guests’ comfort while staying with us, smoking areas are provided in specific locations or where designated, and you are allowed to smoke only at those spots in order to avoid disturbance and maintain hygienic and healthy environment.

Question 26

If I have Booked via an Online travel Agent can I cancel or adjust my booking direct with the Hotel?

Accepted Answer

If you have made your booking via a 3rd party then you must contact them to make any changes

Question 27

What do I require to check in?

Accepted Answer

A valid form of ID (passport or Local ID Card)

Question 28

Do I have to pay for room deposit when check-in?

Accepted Answer

The refundable security deposit must be made upon check-in in cash only with guest’s signature.

FAQ

Frequently asked questions